Are you ready for the new Facebook Timeline for your Fan Page? Gear up, because March 30 you are going to see some big changes. You'll notice that all the changes mentioned here are in support of Facebook's goal to create a more personal, organic experience for the user. Here are the top items, I took away from the webinar I attended last week.
1. Cover Photo: Just like with your new profile timeline, your fan page will have a huge cover photo! This is an excellent way to brand your business. There are some rules about what you can place as your cover photo...No "Like Me" gimmicks, no contact info, no discounts/promotions, and it needs to be primarily graphic. Pick a photo that identifies with your brand. Have a graphic designer create a piece of art for you. Change the cover photo to run with current campaigns, or over time as your business evolves. Make it memorable, because as the user scrolls down, the branding "disappears" and you and left with only your profile picture visible. Make sure your profile picture is attention getting as well.
2. About Section: Right below the cover photo, your About section is prime real estate on your timeline. Include a short, but fantastic reason get your user to explore your page!
3. Pin Posts, Milestones, and Stars: Post pinning is a great tool to use to draw attention to specific information such as sales and special events. A status update can be "pinned" to the top of your timeline for up to 7 days, so no re-posting of the same event is required. Milestones can be added to highlight special events in your business history. Your company's founding, first license, or a million dollars in sales, can be pegged as a milestone on your timeline. Star a post you want to draw attention to it. Starring the post will expand it to go across the entire width of the timeline.
4. Tabs: Located in the About section, all tabs are customizable with the ability to change the position, photo and name, except the "photos" tab which remains constant in position. Only the first three tabs are visible before the user needs to use a drop-down menu to access the rest. Position your tabs strategically, as to draw attention to the most important ones, such as a contest or promotion. One last note on tabs. Under the new guidelines, the timeline
is the landing page. You can no longer force fans to land on your custom apps, like a welcome page (unless you buy a Facebook ad, and you link the ad to the custom app...but that's a whole different blog post.) Don't worry, your custom apps will still work the same, you can still have a "forced" like on custom apps, but you will need to find a creative way to get the user to it. What does that mean? You better have some great content on your timeline.
5. Administrative features: There is a new admin panel that is much more user friendly, and you will have a lot more control over your page. For example, you determine where your recent activity such as posts from your fans are placed. Your options are either placed sporadically throughout your timeline, or in it's own custom box. I like the box! You have the option to moderate all fan posts before they are published. Your fans can message you directly. Keep in mind that you cannot contact fans, but can respond to them up to two times if they message you first.
6. Competitive analysis: This is part of the administrative features, but a big enough deal to get it's own number! With the new timeline, you will be able to view any fan page analysis. It will give you information on when the page had a lot of interaction, when it drops off, etc. in graph form. What can you do with this information? Use the easy to navigate timeline to go directly to the day that fan page had a significant amount of interaction, and find out what they posted! This is fantastic! Using this tool to its compete potential enable see what your competitor's are doing to increase their fan base, and improve your strategy. Keep in mind, that it's a two way street, and the competition can be checking you out as well.
Another noteworthy tidbit: Anyone who comes to your Facebook page will now see how many of their friends are fans. This will make the experience different for everyone. More personal. Less commercial. This is a good thing! There will also be a lot of changes for advertisers, but unless you have Facebook advertising budget of around 25K a month, it really wont' affect you.
Don't despair; embrace the changes. Use the new tools to your advantage. Implement a strategy and keep posting. If you post it, they will come.